Privacy policy

Last updated: October 21, 2026

Pliumo.com ("Pliumo," "we," "us," or "our") owns and operates the website www.pliumo.com (the "Site") and sells patting plush pillows and related products (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.

By visiting the Site or buying from us, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

1. Information We Collect

Information you give us:

  • Contact details: name, email address, phone number, and billing and shipping addresses.
  • Order information: products you purchase, order history, and messages you send about your order.
  • Payment information: processed securely by our payment providers (such as Shopify Payments, PayPal, or card networks). We do not store your full card number.
  • Marketing sign-ups: your email address if you join our email list, for example through our "Get 8% Off" pop-up.
  • Customer support: anything you include when you email us at askpliumo@gmail.com.

Information collected automatically:

  • Device and usage information: IP address, browser type, device type, pages viewed, links clicked, referring website, and approximate location derived from your IP address.
  • Cookies and similar technologies: used to keep your cart working, remember your preferences, understand how the Site is used, and measure and personalize advertising.

2. How We Use Your Information

  • To process, ship, and deliver your orders, and to send order confirmations and tracking updates.
  • To handle returns, refunds, warranty claims, and customer support requests.
  • To send marketing emails and offers you have signed up for. You can unsubscribe at any time using the link in any email.
  • To run, maintain, and improve the Site and our products.
  • To show relevant ads on other platforms and measure how well they perform.
  • To detect and prevent fraud, protect the security of the Services, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information for money. We share it only as needed to run our business:

  • Shopify: our e-commerce platform, which hosts the Site and processes orders. Learn more in the Shopify Privacy Policy.
  • Payment processors: to process your payment securely.
  • Fulfillment and shipping partners: including suppliers and carriers that pack and deliver your order. They receive your name, shipping address, and the details needed for delivery.
  • Marketing and analytics partners: such as Meta (Facebook and Instagram), TikTok, and Google, which help us understand Site traffic and show you relevant ads. Under some U.S. state laws, this may count as "selling" or "sharing" personal information for targeted advertising. You can opt out as described in Section 5.
  • Email service providers: to send order and marketing emails.
  • Legal and safety reasons: when required by law, to respond to valid legal requests, to enforce our Terms of Service, or to protect our rights, our customers, or others.
  • Business transfers: if our business is sold or merged, your information may be transferred as part of that transaction.

4. Cookies

We and our partners use cookies, pixels, and similar technologies. Some are necessary for the Site to work, such as your shopping cart and checkout. Others help us with analytics and advertising. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.

5. Your Privacy Rights

Depending on the state you live in, including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with consumer privacy laws, you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete your personal information, subject to certain exceptions.
  • Get a copy of your personal information in a portable format.
  • Opt out of the "sale" or "sharing" of your personal information and of targeted advertising.
  • Not be discriminated against for exercising any of these rights.

To opt out of targeted advertising, visit our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal: if your browser sends it, we treat it as an opt-out request for that browser.

To exercise any other right, email us at askpliumo@gmail.com with the subject line "Privacy Request." We may need to verify your identity before completing your request. You may use an authorized agent to make a request for you. If we deny your request, you may appeal by replying to our decision email with "Appeal" in the subject line.

California residents: in the past 12 months we have collected the categories of information described in Section 1 for the purposes described in Section 2, and shared them with the categories of recipients in Section 3. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

6. Marketing Emails

If you sign up for our emails, we will send you news, offers, and product updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email. We will still send you transactional emails about your orders.

7. Children's Privacy

Some of our products are designed for children, but the Site and the Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us at askpliumo@gmail.com and we will delete it. We do not knowingly sell or share the personal information of consumers under 16.

8. Data Retention

We keep your personal information for as long as we need it to fulfill your orders, provide support, maintain business and tax records, resolve disputes, and meet our legal obligations. After that, we delete it or anonymize it.

9. Security

We use reasonable technical and organizational measures to protect your personal information, and all payments are processed over secure, encrypted connections. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Our service providers may store and process your information in the United States and other countries. By using the Services, you understand that your information may be processed outside your state or country of residence. Where required, we use appropriate safeguards to protect it.

11. Third-Party Links

The Site may link to third-party websites or social media platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Pliumo
Email: askpliumo@gmail.com
Website: www.pliumo.com